At h2game, your personal data is handled with the same care we apply to your funds — securely, transparently, and strictly on a need-to-know basis. This Privacy Policy explains what we collect, why we collect it, how we use it, who we share it with, and what rights you hold over your own data.
Six core principles that define how h2game approaches data privacy. These cards are a plain-language summary — full legal detail follows in the sections below.
h2game collects only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with our international gaming licence obligations. We do not collect data speculatively or for resale purposes.
h2game does not sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes. Your data is used exclusively to provide you with the h2game service and to meet our legal obligations.
All data transmitted between your device and h2game is encrypted using 256-bit SSL/TLS. Stored personal data is held in encrypted databases with strict access controls. h2game undergoes regular security audits by independent third-party providers.
You have the right to access a copy of your personal data, request corrections, ask us to delete your data in certain circumstances, and object to specific processing activities. Requests are acknowledged within 3 business days and resolved within 30 days.
h2game retains personal data only for as long as required to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory obligations. Account data is held for a minimum of 5 years after account closure to meet anti-money-laundering (AML) requirements.
h2game will only send you promotional communications — including bonus offers, sports event alerts, and seasonal promotions — if you have explicitly opted in to receive them. You can withdraw this consent at any time through your Account Settings or by contacting h2game support.
h2game ("we", "our", "us") operates the online gaming platform accessible at https://h2game.app. We are committed to protecting the personal data of all individuals who visit, register on, or interact with our platform. This Privacy Policy describes our practices in relation to the collection, use, storage, sharing, and protection of personal data in connection with the h2game service.
This policy applies to all users of the h2game platform, including registered Players with active accounts, visitors who browse the h2game website without registering, and individuals who contact h2game's support team. It covers all personal data collected through the h2game website, mobile-optimised interface, and any other digital touchpoint operated by h2game.
h2game operates the platform primarily to serve players based in Pakistan, including those located in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and across all provinces. The data practices described in this policy are designed to comply with the international data protection obligations applicable under h2game's gaming licence framework.
For the purposes of this Privacy Policy, h2game acts as the data controller in respect of all personal data collected from Players and platform visitors. As data controller, h2game determines the purposes and means by which personal data is processed.
Where h2game engages third-party service providers who process personal data on h2game's behalf — such as identity verification providers, payment processors, and fraud detection services — those providers act as data processors and are contractually bound to process personal data only on h2game's documented instructions, in accordance with applicable data protection standards.
h2game's designated data protection contact can be reached at the support email address listed in Section 15 of this policy. All data-related enquiries, subject access requests, and complaints should be directed to this contact.
h2game collects personal data from you in the following categories, depending on how you interact with the platform:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, selfie photograph | Account registration & KYC verification |
| Contact Data | Mobile telephone number, email address, city of residence | Account registration |
| Financial Data | JazzCash / EasyPaisa wallet number, bank account details, transaction history, deposit and withdrawal records | Payment processing |
| Technical Data | IP address, device type and model, operating system version, browser type, session duration, login timestamps | Automated collection during platform use |
| Gaming Activity Data | Bet history, game session logs, stakes, wins, losses, bonus usage, sports markets wagered on | Automated collection during gameplay |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional communications, preferred notification channels | Account settings & registration |
h2game does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity document verification under our KYC obligations.
h2game uses the personal data we collect for the following purposes:
h2game processes your personal data on the following legal grounds, depending on the nature of the processing activity:
h2game does not sell, rent, or trade your personal data to third parties for any commercial purpose. We share your personal data with third parties only in the following limited circumstances:
The h2game platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. Cookies are small data files placed on your device when you access h2game.
h2game uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect the functionality of the h2game platform. h2game's cookie banner, displayed on your first visit, allows you to manage non-essential cookie consent.
h2game implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include:
While h2game takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your h2game login credentials and for logging out of shared devices after each session.
h2game retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:
Upon expiry of the applicable retention period, h2game will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.
h2game's platform infrastructure and service providers are located in multiple countries. As a result, your personal data may be transferred to and processed in countries outside Pakistan, including countries whose data protection laws may differ from those applicable in Pakistan.
Where h2game transfers personal data internationally, we ensure that appropriate safeguards are in place to protect the data, which may include:
You may request further information about the specific safeguards applicable to any international transfer of your personal data by contacting h2game at the address provided in Section 15 of this policy.
Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by h2game:
The h2game platform is intended exclusively for individuals aged 21 years and above. h2game does not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is conducted as part of the account registration process and is confirmed again prior to first withdrawal.
If h2game becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended and all associated data will be securely deleted, subject to any legal obligations to retain evidence of the age verification failure for regulatory reporting purposes.
If you believe that h2game may have inadvertently collected data from an individual under the age of 21, please contact h2game support immediately using the contact details in Section 15.
h2game may send you promotional communications — including bonus offers, deposit match promotions, sports event notifications, and loyalty reward alerts — only where you have explicitly opted in to receive such communications during account registration or through your Account Settings at any subsequent time.
You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional communications — h2game will continue to send you account-related notifications including deposit confirmations, withdrawal alerts, security notices, and material changes to our terms, as these are necessary for the operation of your account.
h2game does not engage in SMS or telephone marketing without your explicit, separately recorded consent for each such channel. Withdrawal of consent for one channel does not automatically apply to others.
h2game reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this policy, h2game will:
Your continued use of h2game following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should close your h2game account prior to the effective date and discontinue use of the platform.
The most current version of this Privacy Policy is always accessible at https://h2game.app/privacy-policy.
For all privacy-related enquiries, subject access requests, data rectification requests, erasure requests, or complaints relating to h2game's data processing practices, please contact h2game through the following channels:
If you are not satisfied with h2game's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority applicable under h2game's gaming licence jurisdiction.
h2game handles privacy enquiries from Players across Pakistan — including those based in Karachi, Lahore, Islamabad, Peshawar, Quetta, Faisalabad, Multan, and all other cities and regions. All enquiries are handled with equal priority regardless of the Player's location.
h2game combines world-class security infrastructure with a transparent, player-first approach to data privacy. If you have questions about how your data is handled, our support team is available around the clock.